Terms and Conditions ace365 — The Complete Guide for Malaysia Members

To register and use ace365 services, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration and throughout your use of the platform.
• Possessing full legal capacity to enter into a binding agreement.
• Must not be a citizen or resident of any country that prohibits participation in online gaming.
• Not listed on the self-exclusion register of any responsible gaming programme.
• Registering in a personal capacity, not on behalf of any organisation or business entity.

Ace365 reserves the right to request proof of age and identity at any time. Any account proven to have been registered by an underage individual will be terminated immediately, and all balances in that account will be forfeited upon completion of the investigation.

Each individual is only permitted to register and hold one (1) account only at ace365. Holding multiple accounts is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of all balances and bonuses.

By registering, you agree to:

• Providing complete, accurate, and up-to-date information including full name, date of birth, phone number, and banking details.
• Updating your account information should any changes occur.
• Keeping your account password confidential and not sharing your login credentials with any party.
• Notifying ace365 immediately if you suspect your account has been accessed without authorisation.

Ace365 shall not be liable for any losses arising from a member's failure to safeguard their own account credentials. Identity Verification (KYC) is required prior to the first withdrawal and is mandatory for all members.

Ace365 accepts deposits via a variety of safe and convenient payment methods for Malaysia members, including online bank transfers (Maybank2u, CIMB Clicks, Public Bank, RHB), e-wallets (Touch 'n Go eWallet, GrabPay, Boost), and other methods displayed on the deposit page.

• All deposits are processed immediately upon receipt of payment confirmation.
• Minimum and maximum deposit limits are subject to the selected payment method.
• You may only deposit funds using a bank account or e-wallet registered in your own name.
• Ace365 does not charge any additional fees for deposits; however, your bank or e-wallet provider may apply their own charges.
• If a deposit is not credited to your ace365 account within 15 minutes, please contact our support team with proof of transaction.

Ace365 reserves the right to decline or reverse any deposit suspected of involving illegal activity, fraud, or money laundering.

Ace365 members may request a withdrawal at any time, subject to the following conditions:

• KYC verification must be completed before the first withdrawal request can be processed.
• The withdrawal method must match the deposit method used to ensure transaction security.
• Withdrawals will be processed within 3 to 10 minutes for applications approved during normal operating hours.
• Ace365 reserves the right to request additional documentation for withdrawals exceeding certain limits as a security measure.
• Any bonus that has not met its rollover requirement cannot be withdrawn until that requirement is fulfilled.
• Daily and weekly withdrawal limits are subject to membership tier and account type.

Should there be any unexpected delay in processing your withdrawal, the ace365 support team is available 24 hours a day, 7 days a week to assist.

Ace365 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to the wagering (rollover) requirements specified for each promotion.

• The rollover requirements, validity period, eligible games, and maximum betting limits for each bonus are clearly stated on the Promotions.
• Each member may claim a promotional bonus only once, unless otherwise stated.
• Ace365 reserves the right to void bonuses and any associated wins if there is evidence of promotion abuse, including the use of multiple accounts or arbitrage betting.
• Bonuses are non-transferable between accounts and carry no cash value until rollover requirements have been fully met.
• Ace365 reserves the right to withdraw or modify any promotion at any time without prior notice.

For more information on currently available promotions, visit the Promotions ours.

All games available on the ace365 platform — including slots, live casino, fish shooting games, and sports betting — are subject to their respective game rules as displayed within each game.

• All ace365 games use an audited Random Number Generator (RNG) to ensure complete fairness and impartiality.
• Game results are final and may not be disputed unless there is clear evidence of a technical failure.
• In the event of a technical interruption during a game session, any unresolved bets will be voided and the wagered amount will be returned to the member's account.
• Ace365 reserves the right to void any bet suspected of being placed using unauthorised methods or in violation of game rules.
• Minimum and maximum bets for each game are as set by the game provider and displayed within the game interface.

The following are strictly prohibited on the ace365 platform and may result in immediate account closure and legal action:

• Registering more than one account per individual.
• Use of automated software, bots, or any artificial means to manipulate games or outcomes.
• Bonus or promotion abuse through dishonest methods, including opposing bets across multiple accounts.
• Attempting to access, modify, or interfere with ace365's systems, servers, or networks.
• Money laundering or using the platform for any unlawful financial activity.
• Providing false information or impersonating another individual during registration or the KYC process.
• Any form of threats, harassment, or abusive communication directed at ace365 support staff.

Ace365 fully cooperates with relevant authorities in investigations into illegal activity. Any member found involved in prohibited activities will be reported to the appropriate parties.

Ace365 reserves the right to suspend or close a member's account at any time for the following reasons:

• Violation of any Terms and Conditions stated in this document.
• Detection of suspected fraudulent activity, money laundering, or system abuse.
• Failure to complete the KYC process within the stipulated timeframe.
• Requests from law enforcement or regulatory authorities.
• Self-exclusion applications submitted through the Responsible Gaming programme.

Members may also request account closure at any time by contacting the ace365 support team. Valid balances will be returned upon completion of the account review, subject to the applicable terms.

Ace365 provides its platform on an "as is" basis and makes no express or implied warranties regarding the continuous availability, accuracy, or suitability of its services for any particular purpose.

• Ace365 is not liable for any indirect, incidental, or consequential losses arising from use of the platform.
• Ace365 is not liable for service disruptions caused by events beyond our control, such as natural disasters, power outages, or third-party cyberattacks.
• Ace365's maximum liability to any member shall not exceed the total actual deposits made by that member within the 30 days preceding the claim.

It is the member's sole responsibility to ensure that their use of the ace365 platform complies with all applicable local laws and regulations in their jurisdiction.

Ace365 takes its responsibility to protect member personal data seriously. All information you provide during registration and platform use is secured with 256-bit SSL encryption and handled in accordance with our Privacy Policy.

• Your personal data is used solely for account management, transaction processing, customer support, and regulatory compliance purposes.
• Ace365 will not sell or transfer your personal data to third parties for marketing purposes without your consent.
• You have the right to request access to your personal data held by ace365 at any time.

For full details on how we manage your personal data, please refer to Privacy Policy ours.

Ace365 reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon publication on this page. Continued use of the platform following any amendment constitutes acceptance of the revised terms.

These Terms and Conditions are governed by applicable laws, and any dispute arising from or in connection with these Terms shall first be resolved through good-faith negotiation. Should negotiation fail, the dispute will be referred to a mutually agreed arbitration body.

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be deemed severable from the rest of the Terms, and the remaining provisions shall continue in full force and effect.

For any enquiries regarding these Terms and Conditions, please contact the ace365 support team via live chat or Telegram, available 24/7.