Ace365 believes that online entertainment should be an enjoyable and controlled experience. We provide a range of control tools, support resources, and practical guides to ensure every member in Malaysia plays in a healthy and responsible way.
What Is Responsible Gaming?
Responsible gaming means you play for entertainment — not as a way to make money or solve financial problems. It involves being aware of the time and money you spend, and having the ability to stop when needed.
At ace365, we understand that most members play purely for fun. However, we also recognise that some individuals may struggle to control their gaming habits. That is why we have built a comprehensive and easy-to-use suite of control tools accessible directly within the platform.
Our principle is simple: gaming should be part of your entertainment in life, not something that controls your life. We're here to make sure that balance is always maintained.
Ace365 is open only to members aged 18 and above. Age verification (KYC) is carried out during registration to ensure full compliance.
Control Tools ace365 Games
We provide a range of control tools that you can activate yourself directly from your ace365 account — easy, fast, and effective.
Set daily, weekly, or monthly deposit limits based on your means. Once a limit is set, the ace365 system will automatically block any deposits that exceed the amount you have defined.
Set a maximum duration for each gaming session. When the set time is almost up, the system will send a reminder so you stay aware and can decide whether to stop or continue consciously.
If you feel you need a break, activate the self-exclusion feature for 24 hours, 7 days, 30 days, or longer. During this period, your account will be fully suspended and you will not be able to log in.
Set the maximum loss amount you can accept within a given period. Once this limit is reached, ace365 will prevent you from placing additional wagers until the next reset period.
Receive in-platform notifications when you are approaching a set limit. These alerts help you stay aware of your gaming activity without external distractions.
Review a summary of your gaming activity, including total deposits, wagering, wins, and losses over a selected time period. Full transparency helps you make smarter decisions.
Recognise Warning Signs
Problem gambling doesn't happen overnight. It often starts gradually and grows without us realising it. Recognising the early warning signs is the most important first step toward getting timely help.
Here are some warning signs to take seriously. If you recognise yourself in any of the signs below, we encourage you to contact the ace365 support team or use the self-exclusion tool immediately.
If you or someone you know is facing serious problems due to gambling, please seek professional help immediately. There is no shame in asking for assistance.
Answer the following questions honestly to assess your own gaming patterns.
If you answered "Yes" to 2 or more of the questions above, we encourage you to contact the ace365 support team to discuss the available assistance options.
How to Use Control Tools
All ace365 gaming control tools are accessible directly through your account settings. Here is a quick guide on how to use them:
After logging in to your ace365 account, navigate to the "Account Settings" or "Responsible Gaming" section in your profile menu.
Select any control tool — deposit limit, time limit, loss limit, or self-exclusion — based on your needs. You can activate more than one tool at the same time.
Enter your desired limit amount and confirm. Deposit limits and loss limits take effect immediately. Reducing a limit takes 24 hours to process to ensure your protection.
The ace365 support team is available 24/7 via live chat and Telegram. If you need help setting up controls or applying for a long-term self-exclusion, our agents are ready to assist without any judgment.
Ace365's Commitment For You
Responsible gaming isn't just a policy — it's a core value that underpins every decision we make at ace365.
All information related to your gaming controls is fully encrypted and kept strictly confidential. No other party can access your personal control data.
A rigorous KYC (Know Your Customer) process ensures that only individuals aged 18 and above can register and play on the ace365 platform.
Our support team is specially trained to handle responsible gaming requests with empathy, confidentiality, and zero prejudice.
The ace365 system actively monitors suspicious gaming patterns and will proactively reach out to members if early warning signs of a problem are detected.
Question Common
Answers to the most frequently asked questions by ace365 members regarding responsible gaming.
Still have questions? Contact the ace365 support team via live chat or Telegram — we're here to help 24/7.