Privacy Policy ace365 — Personal Data Protection for Malaysia Members

Ace365 collects your personal information through several channels throughout your use of our platform. The types of information we collect are as follows:

We only collect information that is strictly necessary for the stated purposes. You are not required to provide information unrelated to your account operations, unless there is a legal or regulatory requirement to do so.

The personal information we collect is used for legitimate purposes directly related to the provision of ace365 services. The following are the primary ways we use your data:

• Account Management: Create, verify, and maintain your member account, including handling registration, login, and profile management.
• Transaction Processing: Process all deposits, withdrawals, and other financial activities related to your ace365 account securely and efficiently.
• Customer Support: Provide effective technical assistance and customer support when you contact us via live chat, email, or Telegram.
• Security & Fraud Prevention: Monitor unusual activity to protect your account from unauthorised access, fraud, and money laundering.
• Legal Compliance: Meet applicable legal and regulatory obligations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
• Platform Improvement: Analyse usage patterns to enhance user experience, platform performance, and the quality of games offered.
• Promotional Communications: Send information about relevant promotions, bonuses, and exclusive offers — only if you have consented to receive marketing communications from us.
• Responsible Gaming: Monitor gameplay patterns to detect early signs of problem gambling and provide the necessary support in line with our policy. Responsible Gaming ours.

Ace365 will not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your explicit consent.

The security of your personal data is ace365's highest priority. We continually invest in the latest security infrastructure to ensure your information is always protected.

Technical security measures we implement:

• 256-bit SSL encryption for all data transmitted between your device and ace365 servers.
• Encryption of data at rest using AES-256 encryption algorithms for all sensitive information stored in our databases.
• Intrusion detection system (IDS) and enterprise-grade firewall active 24 hours a day.
• Continuous security monitoring by the ace365 cybersecurity expert team.
• Two-factor authentication (2FA) is available for additional protection on member accounts.
• Regular security audits by independent third parties to ensure protection standards are continuously up to date.

Data retention period: ace365 retains your personal data for as long as your account is active or as long as necessary to fulfill legal obligations. Financial transaction data is retained for a minimum of 5 years in compliance with anti-money laundering legal requirements. You may request deletion of data associated with an inactive account once the minimum period prescribed by law has elapsed.

Ace365 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the following limited circumstances, we may share your information:

• Payment Service Providers: Transaction information that must be shared with partner banks and e-wallet providers (such as Maybank, CIMB, Touch 'n Go, GrabPay) solely for the purpose of processing your deposits and withdrawals.
• Game Providers: Minimum technical data required by third-party gaming software providers to ensure gaming sessions function properly.
• Regulatory Body & Law Enforcement: When required by law, court order, or a valid request from a competent authority.
• Technical Partners: Cloud infrastructure and cybersecurity service providers that have signed strict confidentiality agreements with ace365.

All third parties we work with are bound by strict confidentiality obligations and are not permitted to use your data for any purpose other than what is specified in their agreement with ace365. We ensure all partners comply with data protection standards equal to or higher than those we uphold.

Ace365 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled as they are essential for platform operation.
• Functional Cookies: Allow the platform to remember your preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Help us understand how members use the platform through aggregated and anonymised data, enabling us to continuously improve platform design and performance.
• Performance Cookies: Used to monitor page load speed, identify technical errors, and optimise the overall user experience.

You can control and manage cookie settings through your web browser. Please note that disabling essential cookies may affect certain functions of the ace365 platform. For more information on managing cookies, please refer to your web browser's documentation.

As an ace365 member, you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request a copy of all personal data we hold in relation to your account at any time.
• Right to Rectification: You may request that we correct any inaccurate or incomplete information in your records.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Object to Processing: You may object to the processing of your personal data for specific purposes, including direct marketing.
• Right to Withdraw Consent: You may withdraw consent previously given for the processing of your personal data at any time, without affecting the validity of prior processing.
• Right to Data Portability: You may request your personal data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the ace365 support team via live chat or Telegram. We will process your request within 30 working days from the date of receipt. Some requests may require additional identity verification to ensure the security of your account.

The ace365 platform is intended exclusively for adults aged 18 and above. We do not intentionally collect or process personal data from individuals under the age of 18.

If we find that a person under the legal age limit has registered an account on our platform, we will:

• Immediately close the account in question once the investigation is concluded.
• Delete all personal data associated with the account.
• Take the necessary follow-up action in accordance with applicable child protection laws.

Parents and guardians are advised to supervise their children's internet usage and use appropriate parental control software. If you suspect a minor has registered on the ace365 platform, please contact our support team immediately.

In the course of operating the ace365 platform, your personal data may be processed or stored on servers located outside Malaysia. Should this occur, ace365 ensures that:

• All cross-border data transfers are carried out in accordance with recognized protection mechanisms that meet international standards.
• The recipient country or region maintains a level of data protection equivalent to or higher than that required in Malaysia.
• Strict data processing agreements are signed with all partners involved in cross-border data transfers.
• End-to-end encryption is applied during all data transfer processes to prevent any unauthorised exposure.

By using the ace365 platform, you agree to data transfers as described in this section, subject to all protective measures we have implemented.

The ace365 platform may contain links or references to third-party websites in certain contexts, such as links to payment providers or game partners. Please note that:

• Ace365 is not responsible for the privacy practices or content of such third-party websites.
• This Privacy Policy applies solely to the ace365 platform at https://ace365.pw.
• You are advised to read the Privacy Policy of third-party websites before providing any personal information to them.

Ace365 does not control and is not responsible for the content, privacy policies, or security practices of any third-party website. Use of third-party websites is at your own risk.

Ace365 reserves the right to amend or update this Privacy Policy at any time to reflect changes in business operations, legal requirements, or the latest industry standards. Our amendment process is as follows:

• Members will be notified of any material amendments via in-platform notifications at least 14 days before it takes effect.
• The "Updated" date at the top of this document will be revised to reflect the date of the latest amendment.
• Continued use of the ace365 platform after the effective date of any amendment constitutes acceptance of the revised terms.
• If you disagree with any amendments, you have the right to close your account and stop using the platform before the effective date.

We encourage you to review this page periodically to ensure you are always aware of the latest version of the ace365 Privacy Policy. Amendment history is available upon request through our support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how ace365 handles your personal data, our team is here to help:

• Live Chat: Available 24/7 directly on the ace365 platform — the fastest way to get a response.
• Official Email: [email protected] — we aim to respond within 1–2 business days.
• Telegram: Contact our support agent via the official ace365 Telegram channel for immediate assistance.

For official requests relating to access, correction, or deletion of personal data, please clearly state the type of request and include the required identity verification information to expedite our review process.

Ace365 takes every privacy-related complaint seriously and is committed to resolving them within a reasonable timeframe. Your feedback helps us continually raise our data protection standards for the benefit of all members.